Workplace Mediation & Conflict Resolution | Dede Gold Resolution Ireland

Workplace Mediation Ireland

CONFLICT RESOLUTION FOR TEAMS & ORGANISATIONS

Every company and organisation has its unique brilliance - and its unique issues. Always happy to discuss how I can help with dispute resolution, tension diffusion, or conflict management, depending on your workplace needs.

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Helping Workplaces to Work Better

MEDIATION

Workplace mediation is powerful. Parties in dispute can come together with me to speak openly and constructively in a confidential, supported space, expressing differing points of view and finding effective ways to resolve issues causing difficulty between them.

COMMUNICATION

Supporting calm considered correspondence & communications to convey perspectives, understand facts and viewpoints, and work out sensible mutually agreeable ways to move forward. Early de-escalation is more realistic with the right mindset and words.

COLLABORATION

Supporting your company in fulifilling legal and ethical duties of care by addressing issues of dispute or tension early and respectfully.

Strengthening your wellbeing strategy in offering informal routes to resolution.Working together so it works for all.

WHERE I CAN HELP

Workplace dispute resolution at all levels of seniority - interpersonal issues which are causing difficulties for individuals or teams in the workplace including:

Colleague conflicts & tensions
Manager–employee challenges
Facilitated communications within teams

FOR HR & ORGANISATIONS

I understand both the human and the procedural sides of conflict — the need to protect dignity, and the need to protect the business. My work helps HR navigate both with less stress and greater clarity. Supporting compliance with your Dignity at Work and grievance policies through proactive human-dynamics consulting — helping you prevent, manage, and move forwards from tension and from conflict.

HOW IT WORKS

It starts with a phonecall. We discuss the situation and how to address it sensibly and cost-effectively in the most constructive way. Mediation may be suitable to facilitate a good quality conversation. It can help individuals express, share, listen and hear in a confidential space, collaboratively identifying practical solutions that work for everyone.

SMALL BUSINESS SUPPORT

It can be incredibly distressing for sole traders or small business owners when a dispute is brewing that could impact reputation or resources. I provide support to help manage early-stage disputes with the intention of resolving issues before costly conflict grows. It may be as simple as thoughtfully composed correspondence - I can help you communicate when it matters most.

Honestly - why not?

Confidential, Neutral, and Solution-Focused - Mediation offers a golden opportunity to resolve disputes in a non-litigious open conversation.

Mediation doesn’t just resolve issues - it prevents them from growing.

By introducing mediation early, HR teams can protect employee wellbeing, support managers, and reduce the long-term costs of conflict.

For employees, it offers a constructive path forward - one that empowers them to take ownership of workplace relationships and focus on what matters most: doing their best work in a healthy, respectful environment.

Research shows that 80% of workplace mediations reach agreement with many cases resolving on the day or shortly afterwards.

Mediation FAQs

What is workplace mediation and how does it work?

Workplace mediation is a professional process where a neutral mediator helps employees and employers resolve conflicts. The mediator facilitates constructive conversations, identifies issues, and helps the parties reach a mutually acceptable solution. The process typically involves: 1.Referral or Enquiry: A confidential initial consultation to understand the issue and assess suitability. 2.Pre-Mediation Meetings: Individual confidential conversations with each participant to understand their perspective and readiness 3.Joint Mediation Session: A face-to-face or virtual meeting where the parties are guided through structured dialogue 4.Follow-up (if needed) – In some cases, a review session or agreed-upon support plan is arranged.

Who can request mediation in a workplace conflict?

Any employee or employer involved in a workplace dispute can request mediation. It’s a voluntary process, and all participants must agree to engage in the sessions.

Is mediation confidential and legally binding?

Yes, mediation is strictly confidential. Confidentiality is central to effective mediation. All discussions are private and not shared outside the process without agreement. While agreements reached are not automatically legally binding, they can be formalized in writing and agreed upon by all parties.

Who should attend a workplace mediation?

Typically, the mediation involves only the parties directly affected. HR or line managers are informed of the process but do not participate unless specifically agreed upon. The goal is to empower individuals to resolve the issue collaboratively and confidentially.

What are the key benefits of mediation in an organisation?

I could speak to you all day about this! The benefits are multifold... •Preserving working relationships and team cohesion •Reducing formal grievance and disciplinary procedures •Saving time, legal costs, and lost productivity •Encouraging accountability and personal responsibility •Supporting a culture of psychological safety and open communication... Mediation also aligns with modern HR strategies focused on early resolution, wellbeing, and retention. It's the smart sensible and cost effective way forward for individuals and companies that employ them.

Is mediation voluntary?

Yes. All parties must be willing to engage in the process. While HR or management can recommend mediation, it cannot be imposed. Participants need to feel safe, respected, and in control for the process to be effective.

What role does HR play in the mediation process?

HR typically initiates the process, arranges logistics, and supports any necessary follow-up. However, the mediation session itself remains confidential and independent. I provide updates only as agreed, and the content of discussions is not disclosed.

How long does a typical mediation session take?

Most workplace mediation sessions last between 1–3 hours, depending on the complexity of the conflict. Some cases may be more suited to working through for longer, or require multiple sessions over several days or weeks. I can work with you in the way that works best for all.

What does it cost?

I charge hourly but offer day rates and package options tailored to organisational needs — whether for one-off mediations or as part of an ongoing conflict resolution offering. Please get in touch to discuss availability, rates, or a preferred supplier arrangement.

Why work with me?

Qualified and Accredited : I am a neutral, professionally trained mediator (IMI & CMC accredited) with no internal ties or bias. A dual qualified lawyer who believes in better ways to resolve tensions and fallouts, with a focus on practical outcomes and emotional safety.
Independent and Personal Service: You'll work with me directly start to finish. Everything shared is private.
Practical & Personable: I offer a clear, structured process suited to the circumstances, without jargon or judgment.
Career Experience: I have worked in legal, financial, large corporate, small creative and busy racing enterprises - embracing the challenges and the education of all!
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